Bank Feeds setup - old reconciled transactions

Question

I'm trying to set up Bank Feeds, but it's showing transactions from 2 years ago - these transactions have been reconciled.

How do I start Bank Feeds from the recent unreconciled transactions and get rid of those reconciled old transactions please?

Thanks,

Elle

Eliane · Answer

Hi @Shella_A

Yes, I refreshed and closed MYOB and opened it again, it's not helping! I have replied to the email ticket your team sent me yesterday about my first question, hopefully they can come back to me, otherwise, I'll lodge another ticket. Thanks!

Shella_A · Answer

Hi @Eliane,

This happens sometimes! It’s usually a syncing issue between the bank feed and MYOB. Double-check if the bank feed is up to date and refresh it—might do the trick. If the issue still persists, chat with our team through our virtual assistant MOCA or drop us a support ticket via MyAccount for help!

Cheers,

Shella

Eliane · Answer

@Isaiah_C, thanks the team fixed this issue, but I now have a different issue:

Although the transactions are recorded in MYOB, they are not showing on bank feeds side, but they are showing on the Bank Statement side. Consequently, I can't approve the transactions.

Have you run past this issue before?

Thanks, Elle