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undeposited funds.

JodieAUS

I am to delete payments made to undeposited funds for a group deposit.

the current status of the sales transaction is showing closed with payment made to the undeposited funds account.

I have tried to delete this payment, which will reverse it into "prepare bank deposit"

The current status of the sales transations is closed - to undeposited funds, however there is no transaction in undeposited funds to delete.

I cannot bring the sale transactions back to its original open state and begin again.

any help would be appreciated.

I cannot bring the sale transactions back to its original open state and begin again.

any help would be appreciated..

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Accepted answers

Princess_R

Hi @JodieAUS,

If there’s a sales transaction with payments sitting in the undeposited funds account as part of a bank deposit, you’ll need to delete the deposit first. Once that’s done, those transactions should pop up under "Prepare Bank Deposit." If they're still missing, double-check the linked accounts by heading to Setup > Linked Accounts > Accounts & Banking Accounts to make sure the “Undeposited Funds” account is set up correctly. For further details, check out this link.

Cheers,

Princess

All comments

Doreen_P

Hey @JodieAUS,

Since everything's linked right and the deposits still aren't showing, it's best to get our team take a look. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. They'll help you get to the bottom of it and sort it our for you.

Cheers,

Doreen

JodieAUS

Hi Princess

I have deleted the deposits to the main bank account, there is no deposit showing in the bank register. The status of the sales invoices is closed - paid to undeposited funds. I have unchecked the 'reverse transactions' in the settings.

It is all linked correctly, I use this method several times a week.

nothing is working.

Princess_R

Hi @JodieAUS,

Cheers,

Princess