Help! We're all locked out as our file is stuck in back up mode How do I fix this?
Hi @AEMAccounts,
If your file is stuck in backup mode, that would explain why everyone's locked out. No stress, our live chat team can fix this quickly by running a script to unlock it.
Reach out to our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount and let them know your file is stuck in backup mode. They'll take it from there!
Regards,
Sai
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