Bank feed matching defaulting to Cheques, not Electronic

Question

We issue maybe 2-3 cheques a year, mostly to replenish petty cash. 99% of our payments are electronic. However, when I match my bank feed payments, the payments are recorded as Cheques and assigned the next cheque number. How can I amend this to default to electronic payments please?

Thank you

REAgent9 · Answer

Thanks Shella. I have raised a support ticket.

Shella_A · Answer

Hi @REAgent9,

Since most of your payments are electronic, but it’s defaulting to cheques, it might be worth double-checking the linked account settings in your software. Make sure the account is set up properly to match electronic payments - sometimes a small configuration tweak is all it takes to fix things up. Check this link for more info. If the issue still persists, chat with our team through our virtual assistant MOCA or drop us a support ticket via MyAccount for help!

Regards,

Shella