switching from desktop to browser

Rosine1

We have 2 companies on ARplus on-line, I can only get one of the companies on the browser and not the other one. It is very frustrating as I cannot find a solution in the help, each time that I try, only one of the companies comes up, even when I try to switch from the other company. What do I do wrong?

Shella_A

Hi @Rosine1,

 

If you’re using an AccountRight online file, you should be able to switch between multiple companies right from your browser, no worries. A couple of things to check:

 

• Make sure you’re logged into the right account. Sometimes it’s just a case of being on the wrong login.
• Clear your browser’s cache and cookies—old data can mess things up and cause weird loading issues.
• Check if there’s a “Switch Companies” option or dropdown menu in ARplus Online and give that another goes.
• Lastly, make sure you’ve got full access to both companies in your account.

 

If none of this does the trick, chat with our team through our virtual assistant MOCA or drop us a support ticket via MyAccount so we can sort it out for you.

 

 

Regards,

Shella