We signed up a new user to Accountright. They received the invitation but have not received the 2FA email. Does anyone know why or what we can try?
Hey @SeriouslyMYOB,
Two-factor authentication or 2FA adds an extra layer of security, and first-time users will be prompted to set it up when signing in. If the 2FA has been setup but the code isn't arriving via email, below are the other ways on how to receive it:
You can also check this link for more info. If none of the above resolve the issue, make sure to reach to our team on Live Chat via our virtual assistant, MOCA, to help you more with this.
Cheers,
Doreen
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