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Purchases in tray not working

MsK-inthebooks

Is anyone else having issues uploading documents in the in tray this morning? It was working fine yesterday and all documents are rejecting today. I've rebooted the app in desktop and still the issue remains.

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Accepted answers

MsK-inthebooks

Hi , I think it has now been resolved. Mine are now uploading again. let me know if anyone is still having issue and I will keep the ticket open.

All comments

Earl_HD

Hi @everyone,

Thanks for flagging this and for your patience while we sorted it out! Our team identified the issue earlier and can confirm that it has now been resolved. Everything should be back to normal, so feel free to give the uploads another go. If anything else pops up, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

MsK-inthebooks

Brilliant. I'm glad it is resolved.

DanielleBiscan

Yes! I just tried one and it worked!

MsK-inthebooks

Hi, Can you try now, mine has just started working.

MsK-inthebooks

Hi , I think it has now been resolved. Mine are now uploading again. let me know if anyone is still having issue and I will keep the ticket open.

Buffd

Yes Im having the same problem. Hurry up MYOB and fix it.

Helen_Keegan

Yes same

MsK-inthebooks

I'm glad I'm not alone. Hopefully it is resolved quickly. I shall send up a ticket for us all.

DanielleBiscan

I am having the same issue, across 3 different files

CDExcavations

Yes we are having the same problem as well, documents won't upload to the tray