Different email address for orders when emailing through Account Right

allair

We have just changed over to email through Account Right so customers have the option to pay multiple invoices through MYOB at once via credit card.

Is there a way to have different email addresses listed if the customer replies to an email we have sent? For example, have the replies from invoices and statements come to me but replies to purchase orders sent to go to the warehouse.

 

Thanks in advance.

Isaiah_C

Hi @allair,

 

Totally get what you're after. It'd be super handy to have replies from invoices and statements come to you, but order replies head straight to the warehouse crew. Right now though, AccountRight doesn't have the option to set different "reply-to" addresses depending on the document type, so all replies will go back to the same sender address used when the email goes out.

 

A little workaround (if it helps!), you could manually update "From" email templates depending on who's handling what. Not ideal, I know but might save a few email ping-pongs! You can check more information here: Set up AccountRight to send emails.

 

If it's something that would make your life easier, feel free to pop it onto our Ideas Exchange so the team can take a look at making it happen in a future update.

 

Regards,

Sai