Company file stuck in back up

Question

help!!!

Princess_R · Answer

Hi @MinEr916,

Awesome to hear the issue got sorted out over the phone, even if it took a bit longer. If it happens again, just pop over to the website, click the purple speech bubble in the bottom-right corner to open MOCA, and type "get help from a support agent." That’ll give you a link to start a live chat.

Cheers,

Princess

MinEr916 · Answer

Hi Doreen,

Thank you for your response.

Tried the link, not sure how to get to MOCA.  Decided to call.  Took a bit longer, but sorted.

However, had it been after hours, then I'll be left in the lurch.

Cheers,

Jillian

Doreen_P · Answer

Hi @MinEr916,

Having your company file stuck in a “Backup in progress” status can be a bit of a pickle. No worries, our team's here to help. You can reach them on Live Chat via our virtual assistant, MOCA.

Cheers,

Doreen