Need check whether a client has a perpetual licence

Liz_A

Hi - I have a client who is winding down their business and I would like to check whether they have a perpetual or subscription only licence. The SN ends in 0697 and File ID is 2. I  can provide further information but would need to do this via private message.

 

Regards

Liz 

Earl_HD

Hi @Liz_A,

Since this involves specific details like the Serial Number and File ID, it would be best to get in touch with our team for further verification. You can provide additional information privately, and they’ll assist you in confirming whether your client holds a perpetual or subscription-based license. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl