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Reorder report - Online - Unable to create Orders

Turtlewitnohome

We do our inventory reordering through the online version, Products and services - reorder report.

We are currently unable to create purchase orders, keeps coming up with "Failed to create purchase orders"

This is even when selecting only one item at a time

Any idea's?

Thanks John

2025-07-16 09_43_44-Window.png

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flowuser1

Still in progress with the development team no timefram on fault repair.

This is a joke of a software provider. We will add this case to the file and will advise. Is all they can say.

flowuser1

Hi All,

Spent time on the phone with myob and went through everything. Browsers , cache, cookies and they recorded a copy of the console logs that IT asked for.

Also has anyone had this fault in where the re-order hits as there is a negative on order from supplier but no open PO in system.

Thanks

flowuser1

Hi All,

Still not working for us.

Multiple emails, chats and calls.

Cost me approx. 4 hrs a week and mutiple data entry errors.

On hold now see how this goes 45mins in.

Thanks
Dylan

Turtlewitnohome

Still not functioning 2 months after reporting it.

I keep seeing marketing for new functions and group sessions and the like where you want our input for new features.

How about making sure the essential functions we use day to day are working first.

Turtlewitnohome

I'm back on the live chat, see how this goes

flowuser1

Nor working for me either and has been about 3 weeks since I have noticed.

Turtlewitnohome

@Isaiah_C @Genreve_S

Still not functioning 20 Days later?

Turtlewitnohome

Still not working mate, having to manually enter orders. @Isaiah_C

Reported it last week and have heard nothing.

Cheers John

Turtlewitnohome

Hi Chris

I spent 2 hours on the phone with them yesterday with no resolution. Has been passed on up the chain for them to look into it. Very frustrating with no other way, apart from manual entry, of orders but the qty of items makes this impractical.

Cheers John

Troppac

Same, we have been unable to create or send purchase orders since the 14/07/2025. Sent this to the team with screenshots. Still not resolved.

Regards Chris

Isaiah_C

Hi @Turtlewitnohome,

That error "Failed to create purchase orders" is a bit of a pain, especially when you're just trying to get stock sorted. Just to be sure, could you try clearing your browser cache or using a different browser (like Chrome or Edge) and see if that helps? Sometimes it's just a little browser gremlin causing trouble.

If it's still playing up after that, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount so they can take a closer look.

Regards,

Sai