Hello All,
I have a staff member that has left but a new staff member will be using the same email address as the previous.
If i remove access can i then invite the new person to the same email address i have just removed?
Thank you!
Hi @Shaylee,
If you want your new staff member to use the same email as the previous person, no worries! You can just update the username instead of removing or making them inactive. Just head over to the browser version of MYOB, and follow the steps under "Change a user's name" in this link: Edit and delete users.
Regards,
Sai
The person has been here for 5 years and they have recorded in all company files. They are not an administrator though. So can i remove access or should i make them inactive? and then invite a new person with the previous persons email?
Hey @Shaylee,
Since you want to invite a new team member using the same email as someone who’s left, you’ll need to fully delete the old user first. Removing their access isn’t quite enough. The catch is you can only delete them if they haven’t recorded any transactions in the file and aren’t set up as an Administrator. If you’re unsure how to go about it, have a look at the FAQs from this link for all the steps on deleting a user. If you need more help with this, make sure to reach out to our team on Live Chat via our virtual assistant, MOCA.
Cheers,
Doreen
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