Unpaid bills report

Question

My unpaid bills report is continuously saying "failed to load the report". How can i fix this.

Doreen_P · Answer

Hey @danaew,

Looks like that “failed to load report” message on your unpaid bills report is being extra stubborn. To fix it,

* Start by running the report for a shorter date range. 
* Check the Accounts tab. If any header accounts have been mistakenly added as detail accounts under another header account, this can cause the "Failed to load report" error. If that's the case, update the account to point to the correct header account.
* Refresh Reporting Settings. Check and save the Reporting Settings to refresh the current settings or update them if needed, then run the report again.

If you're still having the same error message with Unpaid Bills report after following the workarounds above, make sure to reach out to our team. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

Cheers,

Doreen