MYOB stuck in back-up

Question

Can someone please re-set my company file urgently?

It's stuck in Back-up mode

THANKYOU

Princess_R · Answer

Hi @Shellbell1912,

Not having access to your account all week isn’t what we want for you at all. I’ve looked into your case and checked in with Donna, who’s handling it, she’ll be resetting your file for you soon. You can expect an update from her shortly. Thanks so much for your patience, we’ll have this sorted out as quickly as possible.

Cheers,

Princess

Shellbell1912 · Answer

Good Morning MYOB,

I am currently having this same issue with one of my MYOB files.  Can someone please reset ASAP?  I have posted 2 support requests, one yesterday & one this morning, both have not been answered!  This is very urgent as I haven't been able to access the file at all this week.

Thanks.

Isaiah_C · Answer

Hi @greened,

No worries at all. Glad we could get you back up and running! To be honest, it's a bit of a mystery why it sometimes decides to stick on backup. The cause isn't always clear. A quick reset of the company file just gives it a little kick, like giving the car a jump-start, and that usually does the trick.

Regards,

Sai