Please see discrepency between what is posted in Myob account right desktop and what is showing in the myob web browser. The tax is incorrect in the browser and it is leaving some of the transaction uncatagorized. However it has reconciled.
Hi, I just ran a test on my end .
If I enter the transaction in the APP with the Inclusive of GST box ticked, then the browser is all fine.
If I enter it in the APP as Exclusive of GST, then the browser goes out of wack and it does look imbalanced.
But I checked the profit and loss and the balance sheet and everything seems ok , the correct cost is recorded, the bank balances, and the GST is correct even know the GST amount is wrong in the browser window. I would assume this is just a viewing error.
Please go to your general ledger detail and look for that transaction under the GST account & Expense account and make sure the figures are all correct, if nothing is wrong then I wouldn't look into this any further as it is just a viewing error.
P&L amount below
Hey @Kylie_TWA,
Thanks for providing another screenshot! That’s a real head-scratcher with those figures not adding up between the browser and the desktop. You'll need to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. They can take a closer look at your file and work out what’s really going on behind the scenes.
Cheers,
Doreen
That makes no sense. The browser is saying $1.86 is uncategorised and the GST inc amount has recorded as $18.57 where as it should be $20.43 as per the desktop version. There is no positive and negative amount its all expenses no income.
Hi I understand what you are saying but that's not the case, I entered it in myob desktop and its balanced and reconciled. Please see below, in the desktop version it is entered as $20.43 inc gst but and $18.57 excluding Gst. See both screen shots. It's not just this entry it is quite a few that have been reconciled in Myob. I use the desktop version, not the online version, we just accidently stumbled across it. I have reconciled up to 30/6 so it has reconciled. My concern is why is this happening and how many other transactions has this been happening too and why would it be reconciled in the desktop version but having an unallocated amount in the online version. They should be the same.
Hi Kylie,
The browser version always shows at GST inclusive so it just looks like you need to change the amount to $20.427 in the first line currently it does not balance as it is saying the $1.86 uncategorized has not being allocated to an account. Once there is $0 in uncategorized then you have allocated 100% of the paid amount.
Based on that screenshot it shouldn't reconcile it would say " An unbalanced transaction may not be recorded".
Are you sure it reconciled?
If you look at that percentage column in only shows 98.17% allocated that needs to equal 100%
Thanks - Mat Clients Needs Bookkeeping - get the books done the right way
I can't see on the web version how to find if it's flagged inclusive or exclusive? Thats what I've been trying to find. It's happened on quite a few of the transactions that have been entered gst exclusive in the desktop version. Yes the third row should have been deleted. Where on here can i see if it's inclusive or exclusive?
Hi KylieCould you check if the web version transactions is flagged inclusive or exclusive?I have not been able to duplicate the issue at the moment.I gather this is a recurring transaction with the 0.00 value on the 3rd row
Thanks Chris
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