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MYOB Capture App not appearing in iOS app store

Jozi

Hi,

I have been using the Capture app for a very long time with no issues. Today I deleted it with the intention of reinstalling it as it wasn't working properly.

Now, when I go the Apple App Store, the MYOB Capture app doesn't even appear as an option for download!? I have been trying on and off for hours. It is simply not there.

I have previous installed this app on two other devices for our team, so I am familiar with the app and process. It is no longer on my device and not appearing in the app store as a download option. I have tried searching MYOB Capture and MYOB and have scrolled for pages but it is just not there.

Is anyone else having the same problem?

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Accepted answers

AmandaMYOB

Hey everyone.

The MYOB Capture app is back on the app store and available for download. Thank you all for your patience whilst we worked to resolve this. If you have any questions, please reach out.

All comments

AmandaMYOB

Hey everyone.

The MYOB Capture app is back on the app store and available for download. Thank you all for your patience whilst we worked to resolve this. If you have any questions, please reach out.

Schlutem

I’m am so over this so called capture app on my iPhone trying to do business sending invoices, receipts to the bookkeeper to no avail every day for weeks and weeks not working at all

saying highlight your receipts line up your receipt !!! In doing that over and over it still doesn’t acknowledge it

Not happy at all how can a big business that has thousands of clients allow this to remain still lingering on and not be fixed

should be compensated with a discount/ rebate for the functions we have paid for are not in it’s entirety

I even bought a new iPhone 2 days ago thinking new technology might assist with a resolution, no same deal

Please find a solution to this ongoing saga find another method for the App Store clients

peterga

Same problem. It was not working so removed the capture app, but now it is not on the iOS AppStore. This seems to have been a reported problem for months! When will it be fixed?

Narissamorgan

Any further update?

Isaiah_C

Hi @judycatsmum,

Totally get how frustrating this must be for you. We don't have an exact time just yet, but you can keep an eye on our Status Hub for updates as soon as they roll in.

Regards,

Sai

judycatsmum

Hi This very disappointing Any idea when it will be fixed.

Isaiah_C

Hi @Crackpots,

Totally hear you. It's a real pain when you just want to get back up and running. At this stage we don't have an ETA for when it'll be ready to redownload, but our tech crew are on it and working to sort it out as quick as they can. You can keep an eye on our Status Hub for updates, and we'll pop a note there the moment it's all fixed.

Regards,

Sai

Crackpots

Hi - exactly the same experience here - it is super frustrating - @PrueMYOB is it possible to get a time estimate of how long before it will available for redownloading?

Clayto

I’m having a similar problem.
How long before this app is fixed please?

sus1965

Yes I am having the same issue . I deleted the app as it was not working properly. I went looking for it in the App Store snd it was not there!

very annoying how much longer before it is back??

Susan_DH

HI Amanda

I have also had a clients employees that send their receipts in for reimbursement have this same issue

It is very disruptive to have a service that we fully invest in that then doesnt work and we have to find ways around it

I agree with Jozi, the app is much cleaner, quicker and simple as it sends the receipts right to where we need them

Can you please send out an alert as soon as this is fixed

Thanks

Susan

gprentice

I am right that the problem still has not been fixed.

sdm_kelly

Hi MYO Team,

I have had same problem as Jodi; the app wasn’t working. I uninstalled but then found there was no Capture app available in the App Store.

simon kelly

Jozi

Hi Amanda,

Thank you for your reply, I appreciate your time.

I have since been able to log in on my mobile device's browser to upload images of the hard copy invoice we receive, however I will note the app is much cleaner as it is quick and simple to adjust the borders and it automatically cleans up the image to look like a scanned document, whereas the photo option in the browser is just a photo.

Hopefully the Capture app is up and running and available on the app store as soon as possible, as it is a fantastic app usually!

With all the import and in tray difficulties today, has taken me a very long time to do what I would usually do in a couple of hours. I am sure there are many others in the same boat, and I am sure MYOB is working hard to fix it.

Thank you once again for your reply.

AmandaMYOB

Hey @Jozi

We were made aware that the app wasn't working properly. We are in the process of resolving those issues and can confirm it will appear back in the app store once fixed. Sorry for the inconvenience caused in the meantime, I will make sure to update you as soon as I have more information.

In the meantime, you’ll still be able to upload receipts securely to your in-tray/uploads via the browser.

Cheers, Amanda.