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Capture not working?

queenoflaundry

When trying to upload a saved photo (receipt) it keeps telling me to "try again" and to highlight the receipt using the purple rectangle against the edges... even though I have. I've tried multiple times and highlighting it different ways but keeps coming up with this error, so unable to upload?

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Accepted answers

AmandaMYOB

Hey @jodier @AmyProTurf

The MYOB Capture app is back on the app store and available for download. Thank you for your patience whilst we worked to resolve this. If you have any questions, please reach out.

All comments

AmandaMYOB

Hey @jodier @AmyProTurf

The MYOB Capture app is back on the app store and available for download. Thank you for your patience whilst we worked to resolve this. If you have any questions, please reach out.

jodier

Have done a reinstall - didn’t help

jodier

I’m having the same issue - it’s working periodically - getting this error - it’s driving me nuts !

AmyProTurf

We have had the same issue, uninstalled the app and tried to reinstall and cannot find this at all in the App Store?

Genreve_S

Hi @queenoflaundry,

Looks like that scanning’s still playing up, even after tweaking the purple box in the app. Maybe try logging out and back in, sometimes that does the trick. If it’s still being stubborn, a quick reinstall might help.

If you’re still having trouble, just pop a support ticket through MyAccount, or jump on live chat with our team using MOCA, and we'll have a deeper look.

Regards,
Genreve