matching bank transactions

Question

This is just getting ridiculous, see bank transaction gateway motor inn $125, so MYOB thinks $135 3 months later is a match, anyone else getting this, how can I get the criteria to narrow down to an exact match?

DALEWI · Answer

Mine give me worse matches to that. We received over $10k as a payment I know was for multiple invoices and MYOB thought it was a match to a different customers invoice at $3k - and it does similar all the time. It feels like it is aimed more at the user that needs help and guidance and doesn't necessarily enter transactions or have matches to the bank transactions. I can see how these AI category suggestion could be helpful but in my situation I have transactions in MYOB for most if not all of the bank transactions and don't really need the help categorising so it's just making it more confusing and not overly helpful.

DALEWI · Answer

Yes I get the same/similar odd matches on a lot of our transactions, actually I find recent changes including AI suggestion quite confusing. I was having a good run with bank feeds and had my processes streamlined. Now, the way the information is displayed in the bank feeds screen online feels awkward and I feel it has made it more complicated and confusing. It's like there is too much going on. Today I had a transaction that the description had our invoice number in it and the amount was a exact match but instead of telling me there was one match I got 9 matches for random amounts and different invoice number with the correct one sitting in the list. I get a similar result where the supplier name is in the description and there is a direct match, it suggests all of the open invoices for that supplier instead of the direct match alone. The Ai categories looks good but I noticed that if I select the AI category I end up with a bunch of transaction that don't have a contact added. Beside the issues with suggestions I find the new screen quite clunky to use. If I use the tick to approve a suggestion, I often get the 'something went wrong' pop up and it doesn't get matched. So if I scroll through ticking the matches once I'm done most of them don't actually get matched and I have t got through and do it again. I have gone back to using the Desktop software for bank matching until it gets looked at. The old version was going very well for me and I could match and reconcile our 20-30 transaction each day in about 5 minutes which is now 20minutes or so getting it sorted.

Albare · Answer

I meant I use the desktop software's bank feeds in AccountRight Premier instead of the browser version.

In your above screenshot there is a drop downfield under Search.

If you manually enter the correct supplier's name and then match, does MYOB then correctly match bank transactions for any following similar transactions?

I agree with you however, a $125 transaction should never be offered up as a possible match with a $135 transaction. The only thing I can think of is poor OCR of "2" and "3".