I have had this message for 3 days….

Question

Should this take 3 days!!!!

IMG_3645.png

Danielle-Solo · Answer

Hey @BildavoidSarah

Thanks for the screenshot — that’s really helpful.

That message usually pops up in one of two situations:

if your Solo account is still being set up (this can take up to about 30 minutes after signing up on our website), or

if there isn’t actually a Solo account linked to that email address (including if you try to sign in with a different email to the one used to set up your account).

I had a quick check in our backend systems, and the email tied to your Community account isn’t showing a Solo subscription.

Did you happen to receive your welcome email with your new Client ID and invoice? (No need to share a screenshot of that one — just let us know if you’ve got it.)