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Lost Customised Forms Invoices & Purchase Order

Jay44s

Hi All,

I updated to the latest build 2025.7.1.5 the the other day and when I went back in, my customised invoices and purchase order forms are no longer showing in the drop down box to choose when you are wanting to email or print the invoice or purchase order. However, they are still showing when I go into setup / export customised forms. I tried exporting them and then importing them back in and nothing. Also cleared the Accountright Cache folder. Any ideas?

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Accepted answers

ChrisMc

Hi Jay
Could you check in the sales command centre - email/print invoices button what the default sales type is.
Sales types are linked to the form used
Thanks Chris

All comments

AngelaGreg

How was this solved, I have the same problem. I have exported my customised sales invoice and also imported. they still dont show up when i want to print / email? Very frustrating!

Jay44s

Thanks Chris all sorted now!

ChrisMc

Hi Jay
Could you check in the sales command centre - email/print invoices button what the default sales type is.
Sales types are linked to the form used
Thanks Chris