Uploaded receipts too small to read

Question

The Capture app is working again ... great! ... but when I view the uploads I cannot read them, they are too small. How do I resize in the viewer?

Princess_R · Answer

Hi @peterga,

That’s pretty interesting and could point to a browser-specific problem. Apart from what you’ve already tried, you can also turn off any Edge extensions or switch over to Google Chrome, since that's our recommended browser for MYOB. If the issue sticks around in Edge, it’s best to check in with your IT team first, then get in touch with us so we can take a closer look. Make sure to let them know what things you’ve already done so they can help you more efficiently.

Cheers,

Princess

peterga · Answer

Thanks for the prompt reply.

I have cleared the Edge browser cache but no difference.

I tried with Firefox and no problem, so that's interesting.

But Firefox also displayed a menu bar on the viewing panel which does not appear on the Edge browser. See below.

Is there a problem with MYOB on the Edge browser?

Princess_R · Answer

Hi @peterga,

Awesome to hear the capture app is up and running again! Bit strange about the document not fitting on the screen though. I haven’t seen any similar issues reported today with the capture app or in-tray, and it looks all good when I tested it myself. You could try clearing your browser cache and re-uploading the documents to see if that sorts it out. If that doesn’t do the trick, you can raise a new ticket through MyAccount or chat with our team through MOCA, our virtual assistant, so they can check it out further and fix it up if needed.

Cheers,

Princess