Can't access Accounts Receivable reports

RSMWagga

In MYOB Business - cannot access Receivables reconciliation with tax report - keep coming up with error "failed to load the report" and "something went wrong"

This is just NOT GOOD ENOUGH!!

 

please advise on a work around ASAP

MYOB error Accounts Receivable report.png

Genreve_S

Hi @RSMWagga, 

 

Looks like copilot gave a bunch of possible reasons why your receivables report isn’t working, but honestly, we’ll need to go through them one at a time to know for sure. The first three in your doc are things you can check yourself, no dramas.

For the fourth one, you’ll need our support team to have a squiz, since it involves a few extra checks and running some scripts on your file. You can give us a shout by starting a support ticket in MyAccount or jump onto live chat via MOCA.

 

Regards,
Genreve