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Invoice Reminders not working in Account Right Desktop or Online Business

NFoster

Hi,

Invoice reminders aren't working in either Desktop Account Right still nearly 3yrs & now online business is not working. Both screens are blank. Anyone else experiencing these problems?

Any help would appreciated.

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H-TS

Thanks @AmandaMYOB

Funny how quickly things can be fixed once MYOB admits it is their issue and not ours, and the official downtime probably only counts as 27minutes... Despite that, I do appreciate you escalating it and would absolutely love it if the same fix would work in the desktop version.

AmandaMYOB

Hey @NFoster @H-TS

Thanks for your patience, we've been able to resolve invoice reminders working in the browser. Would recommend clearing your browsers cache/cookies before signing into your file to try. Let me know how you go.

H-TS

Thanks @AmandaMYOB
I tried all that last week to no avail. I already have a support ticket logged. My reason for commenting today was to correct the previous MYOB response implying that the OP was the only person having an issue. It's ridiculous anyway. The desktop version should have been fixed when it first broke.

AmandaMYOB

Hey @NFoster @H-TS

Thanks both for taking the time to share. I've been able to raise this directly with the team. Can you please attempt the steps below and let me know if the invoice reminder issue persists:

Please contact an IT professional if you do not feel comfortable completing these steps yourself.

Clear DNS cache

On your keyboard, press Windows.
Type Command Prompt, and then right-click and select Run as administrator.
In the Command Prompt window, enter ipconfig /flushdns and press Enter. When you see "Successfully flushed the DNS Resolver Cache.", continue to the next step. If not, repeat this step.
Close Command Prompt.
Test if the issue is resolved

Update DNS settings

Do one of the following to open the Network and Sharing Centre:
- Windows 7 or Windows 8.1: Select Start, enter Network and Sharing Center, and then select it from the list.
- Windows 10: Select Start > Settings > Network & Internet > Status > Network and Sharing Center.
- Windows 11: Select Start, enter Control Panel, and then select Control Panel > Network and Internet > Network and Sharing Center.
In the Connections section, select your network connection (it may show as Ethernet, vEthernet, Wi-Fi, or another connection name).
In the [connection] Status dialog, click Properties.
In the This connection uses the following items section, select Internet Protocol Version 4 (TCP/IPv4), and then click Properties.
If Use the following DNS server addresses is selected, write down the current Preferred DNS server and Alternate DNS server addresses.
Select Use the following DNS server addresses, and then enter:
- Preferred DNS server: 8888
- Alternate DNS server: 8844
Click OK.
Close all windows, and then test if the issue is resolved.

If you continue to experience an issue after trying these steps, please let me know and I will follow up directly with the team.

H-TS

@Princess_R

Sorry to contradict you, but we started experiencing this early last week and support told me it is a known issue but it's not affecting everyone. They did confirm that multiple users were/are affected. They are also trying to tell me it is a network issue but we have users affected in different towns on different networks, regardless of what browser or PC being used.
I don't know where your "we haven't had any reports of problems" can come from. I contacted live chat about it who said it would be reported on the status.myob page but it never was.

Princess_R

Hi @NFoster,

Dealing with this issue for so long isn’t ideal, and you shouldn’t have to go through this. On our side, invoice reminders appear to be working fine, and we haven’t had any reports of problems. If you’re using Chrome, it’s worth looking at your browser settings to ensure pop-ups aren’t blocked, or you could try it out on a different browser to see if that helps.

If you’re still getting blank screens after those checks, you can reach out to our team directly via live chat through our virtual assistant MOCA or open a support case through My Account. We’ll do our best to get it sorted for you.

Cheers,

Princess