Assistance with explaining what these orange ticks and crosses mean over some invoices that have been forwarded into our In-tray.When i click onto these, no invoice appears just a large tick or cross.
I believe - when I FWD certain emails with the invoice attached from the original sender the ticks and crosses appear > I've instead composed a new email, attaching the invoice to that email and the invoice appears in the Intray - don't know if this is a solution but definately easier to figure out.
@Shella_A
Can you open the items with a tick to ensure that they have matched correctly?
AlanT
Hi @luttrell,
You're a legend for providing the screenshot over. Those orange ticks mean your invoice has been matched up and all’s good. The orange crosses? They’re telling you something’s missing or didn’t match, so you might need to have another look. When you only see the big tick or cross, it means there’s no invoice file attached for that one, just the status symbol. Hope this help clear things out!
Cheers,
Shella
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