Invoices not going to Intray

Question

My PDF Files are not going to the in tray. some havent been for the last month? is there anything i can check. Im using the PC version

Princess_R · Answer

Hi @NicP,

You’re not alone. We spotted an issue with In Tray yesterday where uploaded documents weren’t loading and some users couldn’t access them, but our team has fixed it and shared updates on our Status hub.  If that doesn’t cover what you’re seeing, here are a few quick things to try:

* Clear your AccountRight cache
* Reopen and re-save the PDF, and make sure it’s not too large (under 10 MB)
* Ask the supplier to resend one invoice as a fresh PDF export (not print-to-PDF or a scanned image)
* If you’re uploading, try dragging the file straight into the In Tray, or rename the file to something simple

If those don’t help, our team can run a couple of quick checks on our side to figure out why it’s happening for those specific senders and get it sorted. Just raise a support ticket via My Account, or jump on live chat with our virtual assistant, MOCA.

Cheers,

Princess

NicP · Answer

Hi @Bonita72 ,

I have had this happening too, only with a couple of suppliers who I have never had any issues with in the past.  And only over the past couple of months as well.  All other PDFs are loading correctly, did you get any work around for it?

NicP · Answer

Hi,

I have had this happening too, only with a couple of suppliers who I have never had any issues with in the past.  And only over the past couple of months as well.  All other PDFs are loading correctly.