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Undeliverable Payslip and Invoices

JRgraphics

Suddenly today, my own payslip email is bouncing, as undeliverable. I did test, and unusually, it will deliver ok to one of my other emails - which is just an alias of the mailbox of the one its rejecting.

I have tested with invoices to my clients, cc'ing my email, client gets invoices, but suddenly today my copy bounces. If I use my alias email it delivers to me.

I am receiving mail ok to the same email from clients and other emails.

We just added the myob domain to our whitelist, so far has not sorted problem.

please help

Jodi

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Isaiah_C

Hi @JRgraphics,

Really appreciate you breaking that down. That's definitely a head-scratcher, especially when everything else is behaving and yours is the only email getting bounced. Sounds like you've already done all the right testing on your end.

In cases like this, it's possible your email address has been accidentally flagged on our system. Our support crew can jump in and check whether it's been blacklisted behind the scenes and clear if needed. Just jump onto our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount.

Regards,

Sai

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JRgraphics

All fixed - thanks!

JRgraphics

Thanks Sai, have been on with live chat, and they just said now, they have 'fixed' the issue, and to try again in 30 minutes. So I think you are correct. I will post when all working, so other know if it happens to them

Isaiah_C

Hi @JRgraphics,

Regards,

Sai