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Capture App - multiple staff access for receipt capture that require no other MYOB access or fea ...

JLX

tures

Hi,

Members of our staff use the capture app purely for logging receipts and have no other requirement to interact with the system. Is the only option moving forward having to pay for multiple app licences to undertake this simple task or is there an options for businesses to assign app access from a single licence (if required) for users to upload receipts. Capture is a valuable element for SME's.

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Princess_R

Hi @JLX,

Thanks for checking in! If the Receipt Capture option isn’t showing in the app, it’s usually related to a user permissions. If everything looks right and it’s still not appearing, please create a support ticket via My Account so we can take a closer look.

Cheers,

Princess

JLX

Hi wondering if there was any feedback as to why the receipt capture function isnt available to users in the APP as per above.

Shella_A

Hi @JLX,

Thanks for the screenshot, super helpful. From the looks, they’ll need Sales ticked in their access as well to use Receipt capture. After ticking that, have them sign out and back in, then try capturing again. If they’re still unable to access it, give our team a buzz via our virtual assistant MOCA or pop a support ticket through My Account and we’ll sort it out quickly smart.

Cheers,

Shella

JLX

Thanks. Confirming the following is the access set up for the user and they are logging in using their email. They are getting into the app but are unable to capture receipts.

JLX

Thanks Doreen. We have put the MYOB Assist App onto the devices for the staff that were previously using capture. They are set up in the same was as they were previously as "File Users" with access to purchasing section so they could log receipts etc but MYOB Assist will not let them log in. Could you let me know if there are any changes we need to make to their access set up so the app will function. Thanks

Doreen_P

Hey @JLX,

Totally hear you on how valuable Capture app is for quick receipt snaps. On the multiple licences bit, I’m not sure how your current setup is configured, because the MYOB Capture app doesn’t require extra app licences. If you’re using a third‑party app for receipt capture, they might charge per user, so it’s worth asking the provider if they offer a single licence. The MYOB Capture app will be retired at the end of November 2025 in Australia and the new MYOB Assist app is the replacement for Capture and Invoices. It lets your team snap receipts to the In Tray at no extra cost.

Cheers,

Doreen