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Sending Invoice from Outlook to MYOB in tray

mClgroup17

We have started experiencing issues with sending invoices from outlook to MYOB. To date we have simply forwarded emails containing a PDF onto our in tray. Recently when we do this although the emails are recorded as sent in Outlook they are not landing in the in-tray. It also seems to be very random, some emails will land successfully and others wont.

We know that the files need to be in a particular format, so thats not the problem. At this stage the only way I can get around this is to save the PDF into a file then attach it to a new email and then it will land in the in-tray.

Is anyone else experience these issues and have you been successful in resolving the issue.

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corpsolutions

We also are experiencing these same issues.

We have contacted our IT Support who have confirmed that emails are leaving our server and are being received by MYOB, so the that would suggest an issue at MYOB's end.

I feel the issue started post the AWS outage.

MYOB, do you have a solution?

Doreen_P

Hey @mClgroup17 and @Waza13,

We’re aware that some emailed documents aren’t turning up in the In Tray and I’m sorry this got in your way. You can remove your email signature and resend the invoice to your In Tray address, as signatures can be treated like extra attachments and block delivery, and this usually gets the In Tray back on track. If it still doesn’t show after that, make sure to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account to dive deeper.

Cheers,

Doreen

Waza13

I'm having the same issue.

mClgroup17

This morning I tried to send the MYOB invoice for monthly fees to my MYOB in tray and it didn't get to the in-tray. This is pretty sad situation that your software doesn't accept your own invoices in PDF format. What are your going to do about this? I don't have the time to play to play "tick-tack" between a call center employee and your tech team.

This is a totally random problem, some invoices make it and others don't. Please get back to me with a solid solution.

Genreve_S

Hi @kimfertgrain,

That's rough, a few weeks is a long time to be stuck with email-to-Intray. The feature can be somewhat finicky about what’s included in the email body. Easiest fix: send it to the inbox with no message text and just the PDF attached; that pretty much always works.

Regards,
Genreve

kimfertgrain

I am also experiencing the same issue. This has been going on for a few weeks now.

Regards

Kim

Earl_HD

Hi @mClgroup17,

Thanks for raising this. This is a bit unusual, and we’ll need to troubleshoot it on our end, please reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl