Once again unable to print the most basic reports. This is both on desktop as well on the browser. I have tried clearing the MYOB Cache etc a million times.
Good morning Sandy,
Thank you for your advice.
However, I tried your suggestion and it didn't work this time.
James this is what worked for me
Search Clear the accounting Cache and it will give you a step-by-step guide
Hope it helps
AccountRight caches some information that it loads so that it can be referred faster the next time it is needed. This also keeps hold of certain instructions used with reporting and some other operations with data entry or displaying information on the page.
While this can make the operations faster the next time around there are times where this can become corrupted and cause odd behaviour in AccountRight such as missing information or incorrect information loading on some pages. A common troubleshooting step is to clear these cache files that AccountRight uses so that when you next open AccountRight it re-creates the cached information and can resolve some odd behaviour.
When will this be rectified?
The issue is now fixed (for the moment) sorry if I sound skeptical, as repeated dramas with MYOB lately, I want to have one week problem free usage. thank you for your assistance
Hi @Umag,
Thanks for the screenshots, they’re super helpful. There are heaps of possible reasons for the “Failed to load report” error, and those images really help narrow it down.
I’ve run a fix script on your file, which should resolve the issue. If it still plays up, try these quick steps:
Regards,Genreve
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