Emailing invoices

Megan3189

Hi,

we have staff members that use windows based laptops and email all invoices through Outlook,  we have 2 staff members that have recently moved to MAC laptops and can not send invoices through outlook?  is there a work around for them to be able to email from outlook,  or do we all have to change back to emailing through MYOB?  our issue is some customers do not receive the invoices being sent through MYOB?    

 

what is the best solution?

Isaiah_C

Hi @Megan3189,

 

Appreciate you reaching out about this one! Sounds like those MacBooks are giving you a bit of grief. You might want to double-check that Outlook on the Mac is set up properly and not being blocked by any third-party security software. Sometimes those can be a bit overprotective. Also, have a squiz at this link Email troubleshooting. It covers the common email errors and has a few handy steps to get things working again.

 

If it's still being stubborn after that, best to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account so our team can double-check and fix this for you.

 

Regards,

Sai