Client cc email address not being sent messages in Solo

szes

I have set up my customers with a contact person plus a cc email address for their accounts department (assuming that Solo would send the invoice emails to both addresses). The accounts email isn't receiving the invoice, causing delays in payment.

Is this not a feature of Solo, and could it be added in future updates?

Jared-Solo

Hiya @szes, thanks for posting this and sharing what you’ve run into 👋

 

You're absolutely right, the inclusion of the "email cc" field in the customer card is pretty misleading! We’ve passed your feedback on to the product team so they can take a closer look at how this behaves, and how we can make it more intuitive going forward.

 

In the meantime, the best workaround is to pop both email addresses in the Send to field when sending your invoice. When the second email address is correctly entered, it'll be shaded in green like this:

 

We know it’s not ideal and adds an extra step, but that’ll ensure everyone who needs the invoice gets it straight away.

 

Appreciate you raising this one — and please keep the feedback coming. It’s how we make Solo better for everyone 👍