Purchase Order number missing from Invoice

Question

I have a customer who requires me to put a PO Number on my invoices to them.
The invoice is set up correctly and I manually add in the PO number but when I send it to them there is no number showing on the invoice.
Attached is a sample invoice
Thanks
John

Screenshot 2025-10-27 113739.png

Isaiah_C · Answer

Hi @Hateworkin,

That does sound a bit tricky. When the PO number doesn't come through the way you need it to, especially if it means your customer won't pay without it. You've been pretty clever finding that little workaround before. Let's try clearing your AccountRight cache first. That usually sorts out odd little glitches like this one. If it's still giving you grief after that, best to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can take a closer look and get it sorted for you.

Regards,
Sai

Hateworkin · Answer

yes it is I did not want to screenshot with my customer details in it.
My issue is that when I create an invoice I need to put the purchase order in the box which I do manually but when I send the invoice to the customer is not there, they will not pay the invoice without the PO Number
I have previous got away with it by putting the details into a header line on the invoice but that is no longer allowed, see attachment

Screenshot 2025-10-27 133248.png

Genreve_S · Answer

Hi @Hateworkin,

Thanks for sending through the screenshot. Looks like it’s a screenshot of the Enter Sales window right after you open it (or after you record an invoice), so it won’t really show any invoice details in that window.

You can check the invoices you’ve recorded by heading to the Sales Register window, opening the invoice directly, and making sure the PO number is included.

Regards,
Genreve