Failed to load Payables reconciliation with tax report

Question

Hi there,

I can't seem to be able to load a payable rec report past the 23rd May 2025. I have tried to clear cache and browsing data, and I have saved my reports settings as suggested in previous post.

Unfortunately the issue persists. Could you please help me?

Thank you

Princess_R · Answer

Hi @AmandaC70,

Awesome to hear it’s running smoothly in AccountRight. Pulling a full year of data in the browser can be heavy and sometimes makes the report time out, that’s why it didn’t load. If you’ve already tried the workaround @Doreen_P shared and it’s still not working, we can run a script to sort it out, we just need you to contact our team so they can apply it to the right file. You can call, chat with our virtual assistant MOCA, or lodge a support ticket via MY Account, whatever’s easiest. All these options are on our website.

Cheers,

Princess

MarjorieC · Answer

Hi Amanda, I have tried on both website and desktop version of AccountRight and unfortunately the same issue persists. My chart of accounts doesn't seem to have changed so I don't know what else to do. I hope you get yours sorted

AmandaC70 · Answer

We are having the same issue trying to reprint Payables Reconciliation for the year end 30/06/2025  The report runs without issue in AccountRight.