Yesterday I could not load any invoices into the In Tray. After a few minutes of loading they would just disappear. The problem is not resolved today. Anyone else having this issue?
Hi @TG_Rae, and @SSF,Thanks for raising this! Our team is aware that their is an issue when opening In tray on desktop. In the meantime, please access your documents via the Uploads menu when logged in through a browser.
I also suggest reaching out to our backend team so they can flag your file as affected. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.Regards,Earl
My In Tray is not working today after an update, I've loaded them in then they disappeared, so I refreshed it and nothing so restarted program nothing so I loaded them again then it refreshed and they were all in there twice, I started deleting the duplicates out then they all vanished again. this is so frustrating.
not as of the 27th Nov - still not working
I'm also having the same issues - maybe linked to the recent update???
Yes, I am still having issues. I have logged this with MYOB support. This is part of their response yesterday.
I am sorry for the delay, and I am here to help with your InTray documents.
Our investigation shows that this is a well-known issue that has already been reported. The problem ticket created as reference is 02629040. As a temporary workaround, please view the documents through your Uploads menu when logged in on the browser. I have added this account to the list to note that your account is affected and to keep you in the loop for any progress. We may not have a specific date as to when a permanent solution will be available, but rest assured that we will notify you immediately once there is an update if this has been resolved.
I apologize for any inconvenience this has caused you. Your patience and understanding during this time are appreciated.
So I will patiently wait and see what happens and if my documents come back into the InTray.
Is anyone else still having issues? I know I have at least 20 invoices in the in tray and they are linked to Bunnings etc but none are showing. Very frustrating
Hi @SSF,Thanks for raising this. There are currently no reported issues with In Tray. I recommend reaching out to our backend team so they can take a closer look for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.Regards,Earl
My intray still not working here, please advise asap what is wrong or what I can do, I have now thousands of creditors to enter
Hi @DJ3,
Thanks for the heads-up. There’s no reported issue with in tray not accepting invoice at the moment. Try opening it in your browser, check if anything’s still processing, cancel it and re-upload. If it still acting up, lodge a ticket at My Account or jump on live chat via virtual assistant MOCA and we’ll take a closer look.
Cheers,
Shella
Good afternoon, I am having the same issue. In Account Right Plus desktop version. Command Centre shows there are documents in the In Tray but there is nothing there. I try and put one in there by drop and drag, not email and will not load up. Please fix this issue.
Hi All,
If you're still seeing the same thing, could you please try logging out and back in again just to refresh the connection? If it's still being stubborn after that, just reach out to our support team and we'll take a closer look for you.
Regards,
Sai
Same here, got a message that it's fixed, but it's not
Mine still not working. Logged issue again but no reply
All fixed - thanks
Hi everyone,
Thanks for jumping in on this thread. We’ve informed the team regarding the In Tray issue, and the development team’s on it right now. Rest assured, this will be fixed as soon as possible.
For updates, please check this link.
Regards,Genreve
Issue has been resolved now
Same problem and I get an hour a day when bub naps to do our paperwork. MYOB please advise when its fixed.
Same here as well, nothing!! I know there are documents there and I have tried both dragging an invoice across and sending from outlook but nothing is there.
My In-Tray won't accept any documents. Finally comes with a red "Something went wrong" warning. I have closed and restarted the system for a reset hoping the error will correct itself but nothing has helped.
C'Mon MYOB everytime there is an update there seems to be another issue. Please fix.
Can't use Intray from desktop or browser version.... very frustrating. Wasted a lot of time trying to make it work before coming here and realising it is more of a widespread issue!
Same here. Getting the error message "something went wrong - some documents couldn't be added"
Unable to load documents as well.
We are having the same issue - please advise when this will be addressed
We are still waiting online chat for technical support (over and hour now) - very frustrating
Same here very frustrating waiting for an update from MYOB
Cannot load the intray software or browser either
Has worked today, but now having the same issue.
Cannot access intray in either desktop or browser version.
Same issue now not loading into In Tray
I am having the same problem too. It was all working ok this morning, but now I can't add or access invoices in the desktop or online version.
I have closed MYOB and logged back in and it doesn't make any difference.
We're also having issues with attachments to purchases that have been uploaded and we know are there, shown as not being loaded or available to view.
The register shows the attachment icon, but when we go into the actual purchase it does not show the thumbnail of the attachment. Nor does it show any attachments in the box after clicking the attachments button, just says "Loading".
Yep same issue - MYOB Assist or uploads in actual browser - nothing is appearing -- in fact in tray now not showing older ones that were waiting to be processed ... MYOB also seems very slow to respond to any command today !!
We are also unable to upload documents to the intray and also not able to attach documents to a sales invoice.
Apparently we have to go to 2 factor authentication!! so not just a code to inbox have to set up for phone also.
I should also mention, documents don't display in the browser either.
Yes same issue here, cant upload anything to the in tray
No Intray is accepting or showing existing documents in all 3 of my sets of books and others who are also signed in on these are also not seeing existing documents.
Also having issues since yesterday, Desktop version shows no documents and can't load anything new. Have been using browser version and now that's stuck too.
I'm also having this problem
We are also having issues with in-tray not showing documents that we know are in there. Nothing loads. When I try attaching documents from an email, the whole thing appears greyed out and locks up.
This has all happened since the update to attach things to sales invoices.
Great testing, again.
Self-help & Learning
Level up your skills and find answers across all MYOB products
Help Guides
MYOB Academy
