Hi,
In Account Right, I would like to enter a payment so that it shows up on the customer statement as an unallocated payment, is there a way to do this? (other than creating a zero dollar invoice which seems very clunky)
Thank you.
Hi @gillian4
I have been using MYOB since 1994 and would not class it as ordinary - sometimes painful to use but only if you have used other accounting packages - MYOB is actually quite complicated.
This perspective is relatively new as I have had to convert a business to XERO and use XERO - forced to convert and to go with XERO - and after a year I cannot think why XERO has such following - horses for courses - and it is easier - but MYOB packs way more punches I believe - and I am a partner and developer of API applications and MYOB's endpoints are powerful - XEROs are also but I feel MYOB puts more punch under the bonnet.
But that is personal.
The Doc
Ok thanks for the quick reply. It happens quite often that a customer pays a random amount that you are not sure what they are paying - it would seem pretty basic to me to be able to send them a statement that shows outstanding invoices and also the payment they have made - I am a fairly new user to MYOB and am finding it very ordinary..
Bit difficult to do from an accounting perspective - again clunky - apply the payment to a holding invoice (buffer invoice) then reverse the payment - that will show.
It would be a very nice feature as this very problem rears it ugly head when you have Sales Orders - applying a payment to a Sales Order creates a minefield of problems when you need to delete, change etc - eg. Enter a Sales Order via the API - then convert it to an Invoice via the API - to do you need to DELTE the SO and repost an Invoice - a SO with a payment on it cannot be deleted - big problem.
The only way I have got around this in the past which doesn't actually show on a statement is to allocate the funds to a suspense account with a note in the SO that it is paid or there is a payment - perhaps a code in the Invoice number or in the SO Number - ...
Sorry to go off on slight tangent but the feature would be great - if only.
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