Clients can't open invoices

Question

Why are clients suddenly getting this messag

Well, this is awkward. Looks like something went wrong!
Please try again later or contact the issuing business for assistance.

e when attempting to open e-mailed invoices?

Genreve_S · Answer

Hi @CARLEENA and @AJR076,

Just a quick update, the issue previously mentioned in this thread has been sorted, and there are no current problems showing on our side with invoices or online payments.

If you’re still having trouble opening invoices, can you please try:

* If it’s a link: open it in a different browser, or in a private/incognito window
* If it’s a PDF: try opening it with a different PDF viewer (for example, Adobe Acrobat Reader)

If it’s still not working after that, the best next step is to get in touch with our support team so they can take a closer look. You can:

* Lodge a support request through My Account, or
* Chat with our team via MOCA, our virtual assistant, from the Help Centre.

Regards,

Genreve

AJR076 · Answer

We are having the same issue - what is going on?

CARLEENA · Answer

i have had today 2 companys say they cant open my emails for invoices and statments , can you advise what it going on this is now about 4 different people now