nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Seems like print invoice function has disappeared. Not sure if it app or iPhone at fault.

CookieCrystal

Hi There,

As part of my process, I print an invoice once I have sent it. This is to keep track of my baking schedule.

Today I sent an invoice, re-opened the invoice as usual, clicked "More", selected "share invoice" and the option to print has disappeared.

I'm not sure if it is an iphone update issue (iOS 26.1, but I don't know when that update took effect) or an app issue.

I've attached an image of the options I get in the MYOB app, and the options I get when sharing a photo (what I used to get in MYOB)

I also attempted to save to files from the MYOB app hoping I could print from there.. the 3rd photo shows how it saves. No luck there either.

Hope this can be rectified soon as it has really disrupted my workflow and processes.

Thanks,

Crystal

IMG_6647.jpg

IMG_6645.jpg

IMG_6646.PNG

Find more posts tagged with

Accepted answers

Sigrid-Solo

It's me again!

You've officially got the best of both worlds now!

We've got a hot new version of the app ready for download that has both options; share a link AND share PDF. This should make printing your invoices a whole lot simpler, so you can get back to baking up a storm! 🎂

Let us know how you go with this updated version and, as always, we are all ears for further feedback 💜

Ps. sometimes the app stores can take a second to catch up, so if you don't see the update yet, just give it another go later today

All comments

Maggie-Solo

Hey @CookieCrystal

A quick heads-up about what’s going on: some phones have started blocking messages that contain PDFs. Heaps of Solmates were getting stuck, so to keep invoices sending smoothly, we updated the way Solo shares invoices through other apps.

Instead of sending the PDF directly, Solo now shares a message with a link to the PDF. That change is why the old “Print/Share PDF” option isn’t appearing for you the way it used to.

Here are your options right now:
• Email the invoice from Solo — emails still go out as a PDF and can be printed as usual. If you want a hand with where to find this, just yell out.
• Use the link to print — tap “Share invoice”, send the link to yourself (Messages, email, anything), open it, and you’ll see the PDF online where you can download or print it.

We know this has shaken up the workflow for Solmates used this feature as part of their process. The team is working behind the scenes on both fixing the original phone-blocking issue and bringing back a smoother share PDF/print option.

For now though, you can send the link to yourself, open it online, and download/print it from there!

Sigrid-Solo

Hi @CookieCrystal

Just jumping in here with some epic news!

The product team heard our Solmates loud and clear that the text and link option just wasn't cutting it for those that need easier PDF download and printing. So, in record time, they have worked out a solution which will bring back the same options you had previously, in addition to the text and link option.

If everything runs smoothly, this should be live in the app mid next week. We'll keep you posted in this thread, and also announce it here on the forum.

Thank you for calling this one out. When trying to fix one problem, we inadvertently created another, but thankfully we have Solmates like you that help us make things right 💜

CookieCrystal

Thanks so much for both responses here Team!

The work around was helpful, and it's so great to hear about the coming Sol-ution!

I've had 2 seperate issues recently and when I reached out here, the MYOB support staff have responded quickly and been very helpful.

Thanks for the great customer experience!

Crystal

Sigrid-Solo

What a way to start the week 💜

Thank you for the super kind words, Crystal! Solmates like you are exactly why we love our jobs and always do our best to help whenever we can! 😄

Ps. we're totally stealing "Sol-ution" 👀

Sigrid-Solo

It's me again!

You've officially got the best of both worlds now!

Let us know how you go with this updated version and, as always, we are all ears for further feedback 💜

Ps. sometimes the app stores can take a second to catch up, so if you don't see the update yet, just give it another go later today