Annoying email pop up message

Question

How do I disable this annoying pop up message when sending an email. "Add your email address to get a notification when your customer pays or continue to send the invoice anyway"

Doreen_P · Answer

Hey @UEA,

Since you're still receiving the error message even after entering the email address, make sure to reach out to our team. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. They'll be able to check and see what's going on.

Cheers,

Doreen

UEA · Answer

Our customers do not pay on-line. In addition I tried to enter the email address when the prompts come up but all I get is an error message saying that your email can not be sent. This all started after we were forced to have our business verified.

Princess_R · Answer

Hi @UEA,

I get how that pop-up and the extra email can feel a bit much, especially if you don’t need the heads-up every time. At the moment, the “You got paid” email can’t be turned off. When a customer pays online, they get a receipt and you get an email notification. As a possible workaround to test, try entering your email the next time the prompt appears, or add it under Setup Preferences > Emailing > Reply‑to email address. This is just to see if the prompt stops showing.

Cheers,

Princess