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Log in issues Account Right

EibachAU

Is anyone having issues logging into Account Right server edition since the install of 2025.11 ? We’re coming up to 4 days without access.

Below is the error message received after trying to log on.

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Paul9117

Hi @Isaiah_C

Thank you for your response.

Upon reviewing the logs, it appears we're encountering an issue with the web services related to redirection. The error message indicates a "WebServiceException: Not Found," which suggests the endpoint may not be resolving correctly during the redirect process.

Let me know if you need further details from our side to assist with troubleshooting.

Thanks

Paul9117

Hi @Sai

Any specific FW? We have CS on our end at it is configured that will not blocked any dll. Can you help us where to look?

Thanks

EibachAU

We need to be up and running asap !!!

EibachAU

Hi Sai.

our IT support have already gone through this process, there are multiple customers effected.

please see below response from IT

Isaiah_C

Hi @EibachAU,

Thanks for jumping in and sorry you've been stuck without access and running into the "Uh-oh! The numbers don't add up" error. Especially for a few days now, that's definitely not ideal. We haven't seen a flood reports around this since the 2025.11 update, but this could be linked to the recent AccountRight disruption that's been posted over on our Status Hub. That one can sometimes pop up if one of AccountRight's required Dynamic Link Library (DLL) files is getting blocked by security software (we've seen this happen after updates). We'd recommend looping in your IT legends and getting the following DLLs whitelisted.

IdentityModel
IdentityModel.OidcClient

One other quick one to check. Make sure the computer time is synced with internet time. A time mismatch can oddly enough cause login hiccups like this.

Regards,
Sai