Head image won't show up in the invoice

Question

Hi. When I generate an invoice, everything looks correct in the preview section.

However, when I use and save to the desktop, as a PDF, no logo shows.

Any assistance would be much appreciated. Cheers.

Mike_James · Answer

Hi @Worker1 , may I ask what program and version are you using?

Worker1 · Answer

Thank You, Princess.

I followed all the instructions; however, I don't have a Cache folder.

I think it has gone on holiday.

I'll keep looking.

Princess_R · Answer

Hi @Worker1,

Bit strange that it shows in the invoice preview but not on the PDF. It’s usually either how the logo’s set up in the template, or the cache having a moment. Let’s get that logo back in action. First up, clear your AccountRight cache, that usually sorts out this kind of weird behaviour. If it’s still not showing up, try deleting and re-uploading the logo, or give it a quick resize in your template and save it.

Cheers,

Princess