Error while applying credit note to open invoice

Question

Why is MYOB not allowing me to apply credit to an open invoice and how do i use the register to do it instead?

MYOB error.png

Doreen_P · Accepted Answer

Hey @Khayyam,

Possible reason why you can't apply the credit to an open invoices is because,

* There are no open invoices for that customer.
* You have two customer cards with similar names.
* There is a different category on the credit versus the open invoice.

I’ve found a Community Forum post with the same message and a workaround you can check. For the Sales Register, you can use this help article that has steps on how to apply the credit to an open invoice.

Cheers,

Doreen