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Statement Text on electronic payment

GEB

The number of keystrokes allowed for statement text seems to constantly change. At the moment I'm restricted to 12 characters which is not nearly enough for many of my suppliers. This is on a multi currency data file. My online data file that doesn't have multi currency allows me 18 characters. Please get this fixed

It's time consuming and annoying to have to edit the eft payment reference on the online banking portal to reflect the correct reference number

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Accepted answers

Isaiah_C

Hi @GEB,

Totally get how annoying that would be, especially when the character limit keeps changing and you're stuck manually fixing payment references in online banking. Statement text is designed to accept up to 18 characters, and we've consistently seen the browser version allow the full 18. If you're currently being restricted to 12, something's likely not behaving as expected. A good first step is to clear your AccountRight cache, then jump back in and check if the full character limit is available again.

If it's still happening after that, the best next move would be to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account. The team can dig into your file and see why the limit isn't sticking.

Regards,

Sai

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CPR131

How do you clear the AccountRight cache?

GEB

thank you Sai that fixed it for now, but can this be something that the team can work around so I don't have to do this on a regular basis

Isaiah_C

Hi @GEB,

Regards,

Sai