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Intray not working?

arm1979au

I've been trying to upload files to the intray for the past 20 mins and all I'm getting is a "Something went wrong" message.

No matter if its 1 or 3 or 10. And this error is on both Accountright and web version of the program.

Anyone else having problems? Nothing on the service status page as yet.

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Genreve_S

Hi @DJ3,

Thanks for the extra detail.

What you’re running into is how In Tray is currently designed to work; those uploaded documents can only be linked to bills or spend money transactions, not directly to the bank register lines. That’s why they show up fine in the browser In Tray, but won’t “attach” when you’re working straight out of the bank register.

The current workaround is to either:

Create a bill or spend money from the In Tray document first, then match that to the bank transaction, or
Record the spend money from the bank transaction, then open that transaction and attach the document there.

I get it’s not as smooth as linking straight off the bank feed, but that’s the behaviour of the product at this stage.

Regards,

Genreve

DJ3

I am having trouble with my intray in one of my files (Account Right with payroll), sometimes it will work and allow me to link them and then other times it is empty when opened but still shows on the front screen that there are a lot of documents in the intray. The other Account Right file does not have payroll and works fine and can link. If I go in via the MYOB Business the intray documents are there, but as I don't enter my purchases through the register (just enter them directly), they will not attach as they are looking for a bill not the bank registers. So frustrating.

arm1979au

I spent some time on the phone with MYOB support this morning and in the end the support said "yeah, there is a problem the developers are looking into. A problem with drag and drop and file upload. Will be fixed soon".

Seems to have been fixed as I can upload files again.

CalypsoLin

I'm having issues as well this morning. Through desktop and browser versions

DonnaLG

No not working for me this morning either.

arm1979au

I forgot... It was a bit hit and miss yesterday as well. I'd drop in 20 files and anywhere upto 4 files would error out. Would need to drop the same files in 2 or 3 times more to get them to upload.