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Customer Credit note

iAx

Hi, I have a customer who paid multiple invoices in one payment, and they overpaid one of the invoices. I can’t reconcile the “money in” due to the excess payment. (I ended up creating another invoice to reconcile, but I now still need to refund the customer!)

What I would like to do is reconcile with a credit note, and issue the credit note to the customer - but solo still doesnt appear to have this function??? Please bring it in 🙏

Status: New

Comments

Jared-Solo

Hey there @iAx, thanks for flagging this with us, I'm sure it hasn't been a great experience trying to get this over-payment to play nice. You're not alone in requesting the need for the ability to create credit notes, it would definitely simplify things! Thanks for suggesting it and let the community votes roll in!

All's not lost though, there might be a workaround we can suggest. To make sure I’m properly understanding what’s happened, mind if I run it back with some made-up numbers?

Let’s say:

You sent your customer two invoices for $100 each (so $200 total).
Your customer paid $250 in one go — $50 more than owed.
You weren’t able to match that lump sum directly to the two invoices, so…
- Did you create a new $250 invoice to match the full payment?
- Or did you reconcile the two $100 invoices, and create a separate $50 invoice to tidy up the extra?
Now you want to issue a $50 credit note so your customer can use that towards a future invoice — is that right?

If I've misread anything or you've taken a different route, let me know. This'll help me give you the best steer and see whether there’s a workaround inside Solo.

Looking forward to untangling it with you!

iAx

Hi, I reconciled the two invoices and created a third for the difference

Jared-Solo

@iAx Thanks so much for raising this — you're definitely not the only one who’s run into this overpayment + reconciliation puzzle in Solo.

You're absolutely right that Solo doesn’t currently support credit notes in the traditional sense. While we know this is a bit of a sore spot, overpayment scenarios are on the roadmap as part of future invoice and refund improvements.

In the meantime, the steps you've taken make a lot of sense. Creating a separate invoice for the overpaid amount is actually very similar to what we've recommended to other Soloists as a workaround — especially if your customer is happy to carry the extra as a credit towards future work.

So, no need to delete that “credit” invoice unless it’s causing confusion on your end. When it comes time to apply that credit, you can use it like a running tab against future invoices (just be sure to pop in a quick note for your customer so they can follow the math).

And just so you know — we’ve flagged your feedback with the team. Every vote like this (such as asking the question here in the forum) helps us shape the future of Solo.

Let us know if you want a hand tidying things up from here!