Online Item Pricing mismatch

BWood

Hi All,

 

I am using Accountright Premiere and have inventory items loaded with different sale price levels. 

The customers also have volume discounts loaded. 

 

When I key a sales order in the desktop app the pricing is correct as expected, correct sale price level per customer and correct volume discount. 

 

However when I key the order through the Online app it populates the sale price with only the Level A sell price and no volume discounts. I also note when editing products on the online app you are unable to see any of the sale price levels. I can view a sales order on the online app keyed through the desktop version and it reflects all the pricing and discounts correctly so i am not sure why I cant key in correct from the online app?

 

Help greatly appreciated!

Doreen_P

Hey @BWood,

 

Thanks for sharing what you’re seeing in AccountRight Premier between the desktop and the online app. If you're referring to the AccountRight browser version, it doesn’t apply custom price levels or volume discounts when you key a new sales order, so it defaults to the Level A sell price. It can still display the correct pricing and discounts for orders that were originally entered in the desktop. As a workaround, any orders that rely on specific price levels or volume discounts are best entered in the desktop app so the pricing rules kick in properly. 

 

Cheers,

Doreen