Hi All
I see a debit has cleared in my bank account for 19th of Dec but I do not see it in Accountright. My reconciliation is out by the amount.
Is the fault likely to be with MYOB or with NAB?
What should I do?
Thankyou?
Thankyou Sai
I discovered that I could not follow your instructions in the Browser Version
But I could in the Windows version and that fixed my problem.
Hi @kirsten,
I can see why that'd throw your reco out and cause a bit of head-scratching. If the debit has definitely cleared in your NAB account but isn't showing in AccountRight yet, it's usually not a fault as such. Most of the time it comes down to timing or the bank feed rather than anything going wrong on your end. A couple of things to check:
If it still doesn't appear after that, NAB may not have sent the transaction through in the feed yet. If it's been a few business days and it's still missing, that's when we'd want to dig a bit deeper. In that case, the best next step is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can check the feed logs and confirm what's going on.
Regards,Sai
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