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Urgent: no fault subscription cancellation

Dingley

We've been harassed by MYOB for a while, with them demanding a payment. I went to my account trying to make a payment and there were no unpaid bills there. MYOB have drawn their monthly fees for every months, there's no arrears. But now we received a cancellation notification. What is this? Why is MYOB doing this? Can you please reverse the cancellation immediately? We cannot lose our records because of some MYOB aberration.

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Status: Closed

Comments

Dingley

Hi Amanda,

Thank you for your reply, however the matter is not closed. Yes, my post is a suggestion for improvement. I did raise a support ticket, #02775101, and I have not heard from MYOB past the initial acknowledgement. I called once then emailed MYOB on 21 January 2026, detailing the issues I've encountered. There was silence again. I called a second time and requested the consultant to received a written reply to my complaint. I also asked the consultant to forward the message to someone who's managing your Complaints Department. I don't think it's been done, because I have not heard from MYOB. Now, I tried to issue an invoice today, and I could not. There's a message saying that I need to contact the administrator. I am the administrator. I'd like to bring this to MYOB's attention that complaints are being stonewalled. What does a user do if they've raised a support ticket but are being ignored? So this is my suggestion for improvement: can MYOB please have their Complaints Department function as they are supposed to?

I feel so antagonised by the mishandling of my complaint that I feel like sharing my negative experience on the product reviews. Is this really what MYOB wants, to anger users to such an extent? What is there for you to gain? I've been with MYOB for a decade or so, and I really don't want to bother with switching to a competitor. So why can't you show courtesy? Why can't you take care of a long-time customer to keep them satisfied?

Best regards.

AmandaMYOB

Hey @Dingley

For any queries regarding your MYOB account, please raise a support ticket from your My Account dashboard and the team will be able to assist further. I've updated the status of this post to 'Closed' as the Ideas Exchange is a space for users to suggest improvements and ideas they'd like to see in the future! If you have any further questions, feel free to make a post here!