Bulk Invoices

Question

Hi i get paid for multiple invoices at once. How do I mark them paid in Solo. They are all showing overdue and I tried recording a payment but it added the ko ey to my sales so it looked like I had more money than I actually did.

Sigrid-Solo · Answer

Hi @adam10

We might need to take a closer look here and grab some screenshots from you just to get a clear picture of what's happening on your end.

To keep everything nice and secure, would you be able to message us through the app? Just tap More -> Chat with us, if you send a message saying you'd like to speak to an agent then the chat bot will give you the option to connect straight to us!

Let's get this sorted!

adam10 · Answer

Thank you for your reply , it is no longer in my Action Hub it is in the income section now I cant seem to manually change it. Does that make sense?

Sigrid-Solo · Answer

Hi @adam10 !

I want to give you the best advice so I'm just going to quickly recap to make sure I'm on the right page:

You’ve sent multiple invoices to the same customer

The customer makes one bank transfer to pay for all of them

That payment shows up in Solo

You want to apply that one payment to multiple invoices

Is that correct?

If so, you can do this by manually matching the payment.

When the payment appears, open it from your Action Hub.

At the top, select Manual, then tap Match.

You’ll be able to search for the relevant invoices, select all the correct ones, and match the payment to them.

Let me know how you go! 😊