Really struggling with exporting and then importing items. For test purposes I only make ONE change to a price of an item on CSV and then import back with just the one change. It will not do it for love nor money, MYOB live chat informed me it was an error on my software and to try web browser. Neither work please help.
FROM DESK TOP: I am exporting our items using the tabs selection and then selecting all the fields (as we use price levels)
Exports fine, I make 1 change to the price of an item and export back. The majority of the faults is Error 4077 - You have sales for this item. This is when MYOB live chat advisor told me there must be an error in the software as it should do this. Advised to try again through web version.
FROM WEB VERSION: This does not allow me to export the price levels. So as I cant export the data I need, I revert to exporting from desk top and decide to import via web browser. All is going well and once uploaded it doesn't show hardly any errors so I think I have cracked it (see image) - I press "next" and I get a message saying it couldn't be imported due to column errors!!! (see image)
I don't change anything from it being exported to imported except I change a price on an item from $0 to $10 that is all I change. It maybe that I am unable to export from the desktop and import to the web.
Can someone please do a software check on our desktop version to see if there are any fixable errors please.
12873 and serial number ending in 3960
Thank you 
