I’m being prompted to renew my bank connection to Solo Money but the links are not working and gets “stuck” when trying to link.
Hey there @TrishAWA
We’ve taken a look at your Solo account, and it looks like the notification you received relates to another bank account connected via Connected Accounts, not your Solo Money account.
Connected Accounts uses a secure technology called Open Banking and data sharing. As part of this, banks require you to reconfirm your consent every 12 months to keep transaction data flowing.
Because Solo is turning one this month, many of our early Solmates are also reaching the 12-month mark for their data-sharing authorisations. That’s why we’ve been getting in touch — to give you a heads-up and guide you through reauthorising your connection so everything keeps running smoothly.
Follow the instructions provided to make sure that Solo doesn't miss a beat!
How do I contact support? I have tried everything and it’s not working
G'day @HaileyGerin - I can see you've found us through the in-app Chat with us messenger, thanks for bringing that to us. The team will be in touch today to help you troubleshoot and renew the connection 💜
